Frequently Asked Questions
Everything you need to know about your Aurélien experience.
What is the standard delivery time for my order?
We offer worldwide shipping via premium carriers. Standard delivery takes 3-5 business days within Europe and 5-7 business days for international destinations. Express shipping options are available at checkout.
How do I initiate a return or exchange?
If you are not perfectly satisfied, you may return your items within 30 days of receipt. Simply visit our returns portal to generate a prepaid label and select your preferred refund method or exchange size.
Where are Aurélien products manufactured?
All our products are handcrafted in the finest ateliers across Italy and Europe. We use only the highest quality raw materials, such as Extra Fine Merino wool and Mediterranean suede, to ensure timeless durability.
How should I care for my luxury garments?
To maintain the integrity of our natural fibers, we recommend following the specific care instructions on the internal garment label. Generally, we advise dry cleaning for wool and specialized protectors for our suede footwear.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and localized options such as PayPal and Klarna.
Can I track the status of my shipment?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link and unique identification number to follow your package's journey in real-time.